Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Thank you for participating in the HP Community Forum. Right-Click on the installation file and select to Run as Administrator Select Windows 8 Windows 7 (or the closest you can find)Ĭlick Apply and OKto close the Properties menu Right-Click on the downloaded installation file > Properties > CompatibilityĬheck ' Run this program in compatibility mode for' Note that this method only fixes “one type” of difficulty installing this way may – or may not – make the necessary difference. If you have been having trouble getting the printer software to fully install (Printer Assistant is functional and Scanning works), consider using Compatibility. ** Install - Optional - For Windows 10 7 Users – Compatibility Mode ** After the software is installed, Restart the computer and log in.Right-Click on the installation package and “ Run as Administrator”.Navigate to the folder in which you saved the installation file (likely Downloads).Stop all programs: Browsers, games, Applications, etc.Ĭontrol Panel > icon view > System > System Protection >Ĭlick ( Highlight) your main disk (C) > Select Create a Restore PointĬreate a restore point now for the drives that have system protection turned on

The following is relevant for Windows 10 - it is likely the same (or similar) for Windows 7.īefore making any changes to your system, always create a Restore Point! The name of the executable is (about) the same as those still available - the strong likelihood is that your executable files are indeed software installation kits. The point is that this is as much as I know about the files you have. You will find two similar files - these, of course, are for Windows XP. If you open the printer's Drivers and Software > Windows > Windows XP (32bit) Windows print drivers do not have to be removed.

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